Retail & E-Commerce industry

Outsource your Retail & E-Commerce sales and service To Kelconix Global Services

Retail & E-Commerce industry

Retail & E-Commerce industry across developed & emerging markets are witnessing a huge shift in consumer behavior, with a demand for omni-channel services and device proliferation which is forcing Retail & E-Commerce companies to offer next generation services platforms. In our interactions with clients, we see an increasing shift towards multi-channel shopping as retail floor space is on the decline. E-commerce will be the fastest growing channel for the next five years.

In the consumer goods industry, value conscious consumers will drive demand, thus enforcing optimum use of trade promotion funds. These factors push consumer goods/retail organizations to look for avenues that meet both organizational and customer expectations, leading to a search for outsourcing options for business specific processes.

How Kelconix Global Services Helps

Our Retail and E-Commerce Service focuses on creating personalized and intuitive customer engagement, leading to exceptional customer service. We help you move to low-cost channels that improve performance and increase speed to market for new products.

Some of the services we offer the Retail Industry include:

  • Inbound, Outbound and Live Chat Sales and Service
  • Customer Relationship & Retention Management
  • Billing Support Services
  • Lead Generation
  • Technical Support
  • Quality Assurance
  • Business Intelligence
  • Customized Reporting Solutions
  • Technology Solutions

Our Retail Industry clients have seen the following results:

  • 12% increase in Incremental Sales
  • 23% Increase in Close Rates
  • 44% Increase in Average Order Value
  • 97% Customer Satisfaction
  • 29% Increase in Service Levels

About Us

Kelconix Global Services is an Digital Marketing, IT services, consulting and business solutions deliver real results to global businesses and help them experience certainty.

We are a dynamic, competent solution and service provider .We are a customer centric company offering one-stop solutions across various verticals like BPO, KPO and IT services providing across the world.


Kelconix Global Services
01,Om Siddhi Building,Tarzan Road
Kandivali(West) Mumbai-400067
P: (+91) 981-558-9885


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